Legal

Privacy Policy

This policy explains how we collect, use and protect your personal data when you contact us or use this website. We handle your information lawfully and with the same care and respect we bring to our service.

Last updated:

1. Who we are

International Funerals Ltd ("we", "us", "our") is the data controller responsible for your personal data. Our details are:

  • Registered company name: International Funerals Ltd
  • Company registration number: 11743901
  • Registered in: England and Wales
  • Registered office: London, United Kingdom
  • Email: info@funeralsltd.com
  • Phone: +44 7459 474 945
  • ICO registration number: ZC178312

2. What personal data we collect

When you contact us or complete a form on this website, we may collect:

  • Identity and contact data: your name, phone number and email address.
  • Enquiry details: the destination country and region, the type of service, the package you select, and any message or details you choose to share.
  • Information about the deceased that you provide so we can arrange the service. (UK data protection law applies to living individuals; we nonetheless treat this information as strictly confidential.)
  • Technical data: limited information such as your IP address, recorded in standard server logs to deliver and secure the website.

3. How we use your data, and our lawful basis

We use your personal data for the following purposes:

  • To respond to your enquiry and prepare a quote. Lawful basis: your consent (the box you tick on our forms), and/or taking steps at your request before entering into a contract.
  • To arrange and deliver repatriation and funeral services. Lawful basis: performance of a contract.
  • To meet legal, regulatory and consular requirements. Lawful basis: legal obligation.
  • To keep records and protect our business (for example security and fraud prevention). Lawful basis: our legitimate interests.

4. Who we share your data with

To arrange a repatriation we may share only the information necessary with:

  • Funeral directors, embalming and transport partners in the UK and the destination country;
  • Airlines and logistics providers;
  • Government authorities, coroners, registrars and consular or embassy services;
  • Our service providers, who act as processors on our instructions: Resend (Plus Five Five, Inc., United States), which delivers the enquiry from our website to our inbox; Netlify (Netlify, Inc., United States), which hosts this website; and Google (Google LLC, United States), which provides the mailbox your enquiry is delivered to.

We do not sell your personal data, and we never share it for third-party marketing.

5. International transfers

Because we repatriate to Romania, the European Union and other countries, we will transfer your data to recipients outside the UK where necessary to provide the service. Where we do, we rely on appropriate safeguards (such as UK adequacy regulations or standard contractual clauses) to keep your data protected.

Separately, when you send us a message through a form on this website, the content of that message is transmitted and stored in the United States by Resend, our email provider, which keeps delivery logs and message content for its own limited retention period. We have a data processing agreement with Resend that includes the UK International Data Transfer Addendum to the standard contractual clauses. If you would rather not send information about yourself or the deceased through the website, please call us instead on +44 (0) 20 8099 1974.

6. How long we keep your data

We keep enquiry data for 24 months after our last contact, and service records for as long as necessary to meet our legal, accounting and regulatory obligations. After that, we securely delete or anonymise it.

7. Your rights

Under UK data protection law you have the right to:

  • be informed about how your data is used;
  • access the personal data we hold about you;
  • have inaccurate data corrected;
  • have your data erased in certain circumstances;
  • restrict or object to our processing;
  • data portability;
  • withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, contact us at info@funeralsltd.com. There is usually no fee, and we will respond within one month.

8. Complaints

If you have any concern about how we handle your data, please contact us first so we can help. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk or on 0303 123 1113.

9. Cookies

Our use of cookies and similar technologies is explained in our Cookie Policy.

10. Security

We use appropriate technical and organisational measures to protect your data, including a secure (HTTPS) connection across the website.

11. Changes to this policy

We may update this policy from time to time. Any changes will appear on this page with a revised "last updated" date above.